I recently started using Zopim as our live chat agent. Zopim has a fantastic web dashboard, but the problem is that there is no dedicated application for Mac. Chatting in a web browser is less than ideal, especially when it can get lost amongst the tabs when browsing.
Zopim does have a guide on how to setup a dedicated app on Windows using Chrome, but they have no such guide for Mac. Here is a solution: using Fluid App to create a dedicated Zopim app for your Mac.